Terms of a typical long-term Service Agreement:

This agreement provides for the following services:

IT Planning
PC Consultants will provide a summary report each month of suggestions and comments on how you could improve your technology usage.

Phone Support
Unlimited telephone support will be provided with an initial call back guaranteed within 2 working hours. Phone support available during service hours.

Terminal Services Support
Server support by PC Consultants online through terminal services support. Remote support features many of the advantages of on-site support while offering a faster response time.

On-site Support
PC Consultants will provide on-site support if Telephone and Terminal Services have failed. PC Consultants will have someone out at your business within 24 hours of the service call.

Server Support
· File server and workstation hardware configurations
· Quantity and types of workstations and peripheral equipment
· Network software packages and versions used
· Principal users and their responsibilities and proficiency levels
· Existing internal support approach

Server Maintenance
Server hardware and software support. Run server utilities and check on backup routine once a month.

Training
Provide one 2-hour class per month on-site for company employees on how to use their computers more efficiently.

This agreement does not include the following services:
· Programming & Website Design
· Hardware Parts and Supplies
· Alterations to the Network by Third Parties
Alterations by third parties to the network operating system files or setup may not be covered. Third parties being defined as individuals not under the direct employment of the customer or PC Consultants.
· Special installations and projects - Large-scale software or hardware installation.

Service Hours
Services hours are 9am - 5:30pm Monday-Friday not including major holidays.

Pricing
Monthly Service Support: 14 Computers / 1 Server: $XXXX.00.
Additional Computers added at $XX.00 per computer per month.

Time Period
This support contract will take effect on May 1,2002 and terminate on April 30,2003.

Payment & Exclusions
Payment for hardware purchases is due immediately upon receipt.

Payment for other computer related services are due 10 days after billing. Interest will accrue at the rate of 10% per annum thirty (30) days after billing. Customer shall be responsible for all collection costs associated with past due accounts, specifically including, but not limited to, attorney fees and court costs.

PC Consultants of Wadsworth, Inc. is not responsible for loss of data due to hardware or programming malfunctions and it is the responsibility of the Customer to provide adequate backup of data.

Return to Service Contracts page